Infor Service Management

Scalable, integrated and automated field service management!

Build a fully connected service organization that provides enterprise-wide value

Infor Service Management is a unique total aftermarket service solution that delivers scalable, robust, fully integrated and automated field service management. Rapidly adjust to ongoing change and extend the benefits of automated field service operations to your entire organization, both in the field and at the office.


Unique Advantages

Infor Service Management’s functional advantages include:

  • Work orders: track and manage work orders for faster completion and more accurate billing;
  • Scheduling and dispatch: gain visibility into each technician’s schedule and qualifications to increase resolution speed and minimize non-essential trips;
  • Service history: gain access to complete historical data;
  • Analytics: easily analyze data down to the details;
  • Service contracts: track and manage service level agreements with maximum efficiency.

Infor Service Management helps you gain speed, breadth and quality of service, while offering you the ability to:

  • Develop a highly responsive, information-driven service organization that leads to trusting, long-term customer relationships;
  • Fine-tune information systems on the fly to quickly and efficiently solve everyday business challenges;
  • Rapidly adjust schedules as new orders come in and deliver services on time, without interruption.

You will also:

  • Uncover new sales opportunities through better collaboration and customer relationship management;
  • Increase revenue per technician with optimized scheduling;
  • Meet service level agreements and financial targets through better forecasting, planning, and spare parts management;
  • Track resolution history throughout the equipment lifecycle;
  • Manage costs within warranties and contractual agreements.

Product Characteristics

Made to measure for companies whose technicians are often on the road, Infor Service Management makes your life easier with:

  • Technician tracking;
  • Integrated spare parts sale and purchase processing;
  • Preventive and corrective maintenance;
  • Mobility support;
  • Integrated financial management;
  • Web portal;
  • Work schedules;
  • Interactive geographic map.


Connect with a member of our team for a free demo.

Write to us +33 (0) 1 71 16 56 16

+33 1 71 16 56 16

+33 (0) 1 46 21 68 97

96 Général Leclerc Ave.
92100 Boulogne-Billancourt